Quality Assurance and Quality Improvement in Child Welfare Services: a Review of the Approaches of Two Bay Area Counties and Implications for Program Development in Marin County
نویسنده
چکیده
Marin County Department of Health and Human Services is currently developing a Quality Assurance/Improvement system for Child Welfare Services. To inform the design of this system, this study reviewed systems in place in Solano County Health and Social Services and Napa County Health and Human Services. Specifically, the following questions were addressed to each county: • What is the structure of the Quality Assurance/Improvement system, and how was it developed? • Who within the organization is responsible for implementation of the Quality Assurance/Improvement system? • How is client/customer feedback included in the Quality Assurance/Improvement system? • Does the Quality Assurance/Improvement system reflect changes in the federal and state assessment/evaluation practices? • What “lessons learned” should be considered by Marin County?
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